Course Overview

The Cisco® Meeting App Foundation course is an instructor-led, lab-based, hands-on course offered by Cisco Learning Services. It covers the operation and troubleshooting of the Cisco Meeting App to enable the support of end users.

CLASS INFORMATION
Price: 
Call for Pricing
Duration: 
.5 days
Version: 
1
    • Installation and operation of Cisco Meeting App
    • Troubleshooting tools available for Cisco Meeting App
  • Module 1: Cisco Meeting App Operations

    You should be able to operate Cisco Meeting App after completing the 4-hour class, which also includes these objectives:

    • Describe the main features of Cisco Meeting Solution.
    • Describe the relationship between Lightweight Directory Access Protocol (LDAP), and the Cisco Meeting Server and the Cisco Meeting Apps.
    • Locate documentation on the Cisco website.
    • Locate specific information from the documentation using the Cisco website.
    • Download the Cisco Meeting App for your operating system from the Cisco website.
    • Describe the differences between Cisco Meeting App for Windows, Mac, and iOS operating systems.
    • Log in to the Cisco Meeting App.
    • Make a call to an existing space using Cisco Meeting App.
    • Describe the difference between a space and a point-to-point call.
    • Use chat in a team space using Cisco Meeting App.
    • Create a team space using Cisco Meeting App.
    • View and share presentations in a team space using Cisco Meeting App.
    • Manage audio, video, and presentations in a team space using Cisco Meeting App.
    • Manage access to spaces and best practices when holding multiple meetings.
    • Describe how to transfer all or part of a call to an iOS device, Mac, or PC.
    • Describe the differences between browser support for Chrome and other browsers.
    • Create an invitation to a space from Cisco Meeting App.
    • Join a space as a guest from Cisco Meeting App (WebRTC) using an invitation.
    • Log in to the Cisco Meeting App (WebRTC) app.
    • Describe when to use the Back button in the browser.
    • Connect to a space from the Cisco Meeting App (WebRTC).
    • Use chat in a space from the Cisco Meeting App (WebRTC).
    • Create a team space from the Cisco Meeting App (WebRTC).
    • Describe how to join a space from a telepresence system.
    • Describe how to use the telepresence system keypad to change layouts in a space.
    • Describe how to use the telepresence system keypad to lock and unlock spaces.
    • Describe how to use the telepresence system keypad to mute and unmute all participants in a space.
    • Describe how to call a telepresence system from Cisco Meeting App.
    • Describe how to join a space from a Microsoft Skype for Business endpoint.
    • Describe how to call a Skype for Business system from Cisco Meeting App.

    Module 2: Troubleshooting Tools

    After completing the 4-hour class, you should be able to use troubleshooting techniques and tools to assist end users with Cisco Meeting App related issues, including the following:

    • Access the FAQs for users on the Cisco website.
    • Access the FAQs for administrators on the Cisco website.
    • Download the Troubleshooter Cisco Meeting App, WebRTC, and SIP Endpoints from the Cisco website.
    • Describe the Microsoft ClickOnce Windows smart-client application.
    • Confirm the ClickOnce installation of the URI.
    • Add a site to a trusted-site list in a browser.
    • Check operating system and web browser compliance with ClickOnce and Cisco Meeting App for Microsoft Windows.
    • Check operating system requirements for Cisco Meeting App MSI installer.
    • Check operating system requirements for Cisco Meeting App OS and MAC installer.
    • Describe how to check Domain Name System (DNS) records.
    • Describe possible certificate errors and restorative action required to remove them.
    • Change the camera, speakers, and microphone used by Cisco Meeting App.
    • Confirm that a Cisco Meeting App (WebRTC) has access to a local camera, speakers, and microphone.
    • Describe how network conditions affect video and audio quality.
    • Describe how bandwidth can be adjusted on Cisco Meeting App to reduce network-related issues.
    • Diagnose and fix an audio issue caused by microphones being muted or speaker volumes not set.
    • Diagnose and fix an audio issue caused by cameras being switched off, video disabled, or lens covers closed.
    • Describe how room environments can affect call quality.
    • Describe how to create a diagnostic log from Cisco Meeting App.
    • Describe where fault logs are sent when an end user takes a diagnostic log from the settings menu.
    • Describe where fault logs are sent when an end user is prompted to create a diagnostic log.
    • Use Chrome to confirm that WebRTC capabilities are working.
    • Download the Cisco Meeting App folders from a Mac and PC to send to support.
    • Download a Cisco Meeting App failure file from a device after an unexpected software restart.
  • Cisco recommends that you have the following prerequisite knowledge and skills:

    • PC support skills
  • Targeted roles include:

    • First-level help desk support operators