Course Overview

The Cisco Prime™ Service Catalog Foundation Training (PSCI) is an instructor-led, lab-based, hands-on course offered by Cisco® Learning Services that covers advanced service concepts in the  Cisco Prime Service Catalog. You learn about active form components, data retrieval rules, wizard-style and grid-based service forms, internal, external, and person-based task configuration, advanced service item concepts, and service life cycle.

Cisco Prime Service Catalog is a self-service portal that you can use to order and manage any type of IT service, from the data center to the desktop. With the service catalog software, IT can standardize and consolidate a wide array of services, and give end users a self-service shopping experience. The catalog also standardizes, unifies, and automates delivery processes for data center and workplace services

CLASS INFORMATION
Price: 
Call for Pricing
Duration: 
4 days
  • After completing this course, you should be able to:

    • Describe advanced service design concepts
    • Describe active form components and data retrieval rules (browser-side, server-side and RESTful)
    • Use wizard-style and grid-based service forms
    • Configure internal, external, and person-based tasks
    • Describe advanced service-item concepts and the service lifecycle
    • Describe release management, site administration and catalog deployment
    • Perform administration and troubleshooting tasks
    • Module 1: Advanced Service Design Concepts Using Service Items and Standards
    • Module 2: Wizard-Style Forms, Grid Dictionaries, and Advanced Service Design Concepts
    • Module 3: Designing Portal Pages
    • Module 4: Localization
    • Module 5: Release Management, Catalog Deployer, System Administration, and System Troubleshooting
    • Lab 1: Service Design Using Service Items and Standards
    • Lab 2: Configure Delivery Plan Using Manual Intervention Tasks and Service Item Tasks
    • Lab 3: Service Design Using Wizard-Based Forms
    • Lab 4: Service Design Using Grid Dictionaries
    • Lab 5: Advanced Service Design Using RESTful Web Service DRR and JavaScript
    • Lab 6: Portal Page Design Using Core, Custom Content, HTML and JavaScript Portlets
    • Lab 7: Localization
    • Lab 8: Release Management and Catalog Deployer

    Lab Topology:

  • The course prerequisite is completion of the Cisco Prime Service Catalog Foundation Training course, or equivalent experience.

    Cisco recommends that you have the following prerequisite knowledge:

    • General IT service management concepts and business processes
    • Integrations and workflows
  • The course is designed for those responsible for using Cisco Prime Service Catalog to organize, perform, and manage service delivery activities and processes in their organizations.

    Targeted roles include:

    • Solutions architects
    • Field engineers
    • Technical engineers
    • Business process engineers
    • IT managers
    • IT service managers