Course Overview

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Implementing Cisco Collaboration Devices (CICD) is also available in Digital Learning.  365-day subscription for $995.00.  See Digital Learning for purchase or call 703.467.8606.
CLASS INFORMATION
Price: 
$3,995
Duration: 
5 days
Version: 
1.0
Certification: 
CCNA Collaboration
Exam: 
210-060 CICD
Learning Credits: 
40

  • Upon completing this course, you will be able to meet these objectives:

    • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and the Cisco Unified Communication Manager IM and Presence Service
    • Understand call flows and end-user administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
    • Perform endpoint and user-end administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
    • Describe the telephony features supported in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Communication Manager IM and Presence Service, and enable the most commonly used features in both applications
    • Describe how to maintain a Cisco Unified Communications solution

  • Module 1: Cisco Unified Communications Solutions

    • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
    • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

    Module 2: Administrator and End-User Interfaces

    • Lesson 1: Understanding Administrator Interfaces
    • Lesson 2: Understanding End-User Interfaces

    Module 3: Call Flows in Cisco Call Control Platforms

    • Lesson 1: Understanding Call Flows and Call Legs
    • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communication Manager
    • Lesson 3: Understanding Configuration Components that Impact Call Flows in Cisco Unified Communication Manager Express

    Module 4: Endpoint and End-User Administration

    • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
    • Lesson 2: Understanding End-User Implementation Options
    • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
    • Lesson 4: Understanding Endpoint Implementation Options

    Module 5: End User Telephony and Mobility Features

    • Lesson 1: Understanding Telephony Features
    • Lesson 2: Enabling Telephony Features
    • Lesson 3: Understanding Mobility Features
    • Lesson 4: Enabling Mobility Features

    Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

    • Lesson 1: Understanding Cisco Unity Connection
    • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
    • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
    • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

    Module 7: Cisco Unified Communications Solutions Maintenance

    • Lesson 1: Providing End-User Support
    • Lesson 2: Understanding Cisco Unified Communications Manager Reports
    • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
    • Lesson 6: Understanding the Disaster Recovery System
    • Discovery 1: Verify System Information
    • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
    • Discovery 3: Verify Voicemail Integration
    • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
    • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
    • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
    • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
    • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
    • Discovery 9: Device Settings Configuration
    • Discovery 10: Configure Cisco Extension Mobility
    • Discovery 11: Configure Hunt Groups
    • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
    • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
    • Discovery 14: Verify the Cisco Unity Connection Integration
    • Discovery 15: Configure a User Template
    • Discovery 16: Configure a User
    • Discovery 17: Configure Cisco MediaSense for Video Greeting
    • Discovery 18: Configure Cisco Unity Connection for Video Greeting
    • Discovery 19: Use Cisco Unified Reporting
    • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
    • Discovery 21: Generate User Reports
    • Discovery 22: Generate and View a QoS Detail Report
    • Discovery 23: Generate and View a Gateway Utilization Report
    • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
    • Discovery 25: Generate Cisco Unified Serviceability Reports
    • Hardware Lab 1: Explore Administrator Interfaces
    • Hardware Lab 2: Explore End-User Interfaces
    • Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
    • Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
    • Hardware Lab 5: Implement End Users
    • Hardware Lab 6: Implement Endpoints
    • Hardware Lab 7: Enable Telephony Features
    • Hardware Lab 8: Enable Mobility Features
    • Hardware Lab 9: Implement End Users and Voice Mailboxes
    • Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
    • Hardware Challenge Lab 11: Provide End-User Support
    • Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
    • Hardware Lab 13: Monitor the System with Cisco Unified RTMT
    • Hardware Lab 14: (Optional) Back Up Cisco Unified Communications Manager
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

  • The primary target audiences for the course are:

    • Network administrators and network engineers
    • CCNA Collaboration candidates

    Secondary audiences are:

    • Systems engineers