This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.
Course Overview
Implementing Cisco Collaboration Devices (CICD) is also available in Digital Learning. 365-day subscription for $995.00. See Digital Learning for purchase or call 703.467.8600.
CLASS INFORMATION
Price:
$3,995Duration:
5 daysVersion:
1.0Certification:
CCNA CollaborationExam:
210-060 CICDLearning Credits:
40Upon completing this course, you will be able to meet these objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and the Cisco Unified Communication Manager IM and Presence Service
- Understand call flows and end-user administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Perform endpoint and user-end administration tasks in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Describe the telephony features supported in Cisco Unified Communication Manager and Cisco Unified Communication Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communication Manager IM and Presence Service, and enable the most commonly used features in both applications
- Describe how to maintain a Cisco Unified Communications solution
Module 1: Cisco Unified Communications Solutions
- Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
- Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Administrator and End-User Interfaces
- Lesson 1: Understanding Administrator Interfaces
- Lesson 2: Understanding End-User Interfaces
Module 3: Call Flows in Cisco Call Control Platforms
- Lesson 1: Understanding Call Flows and Call Legs
- Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communication Manager
- Lesson 3: Understanding Configuration Components that Impact Call Flows in Cisco Unified Communication Manager Express
Module 4: Endpoint and End-User Administration
- Lesson 1: Understanding End-User Characteristics and Configuration Requirements
- Lesson 2: Understanding End-User Implementation Options
- Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
- Lesson 4: Understanding Endpoint Implementation Options
Module 5: End User Telephony and Mobility Features
- Lesson 1: Understanding Telephony Features
- Lesson 2: Enabling Telephony Features
- Lesson 3: Understanding Mobility Features
- Lesson 4: Enabling Mobility Features
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Lesson 1: Understanding Cisco Unity Connection
- Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Lesson 3: Understanding End User and Voice Mailbox Implementation Options
- Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
- Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
Module 7: Cisco Unified Communications Solutions Maintenance
- Lesson 1: Providing End-User Support
- Lesson 2: Understanding Cisco Unified Communications Manager Reports
- Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Lesson 5: Monitoring Voicemail in Cisco Unity Connection
- Lesson 6: Understanding the Disaster Recovery System
- Discovery 1: Verify System Information
- Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
- Discovery 3: Verify Voicemail Integration
- Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
- Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
- Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
- Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
- Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
- Discovery 9: Device Settings Configuration
- Discovery 10: Configure Cisco Extension Mobility
- Discovery 11: Configure Hunt Groups
- Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
- Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
- Discovery 14: Verify the Cisco Unity Connection Integration
- Discovery 15: Configure a User Template
- Discovery 16: Configure a User
- Discovery 17: Configure Cisco MediaSense for Video Greeting
- Discovery 18: Configure Cisco Unity Connection for Video Greeting
- Discovery 19: Use Cisco Unified Reporting
- Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
- Discovery 21: Generate User Reports
- Discovery 22: Generate and View a QoS Detail Report
- Discovery 23: Generate and View a Gateway Utilization Report
- Discovery 24: Generate a Cisco Unity Connection Serviceability Report
- Discovery 25: Generate Cisco Unified Serviceability Reports
- Hardware Lab 1: Explore Administrator Interfaces
- Hardware Lab 2: Explore End-User Interfaces
- Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
- Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
- Hardware Lab 5: Implement End Users
- Hardware Lab 6: Implement Endpoints
- Hardware Lab 7: Enable Telephony Features
- Hardware Lab 8: Enable Mobility Features
- Hardware Lab 9: Implement End Users and Voice Mailboxes
- Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
- Hardware Challenge Lab 11: Provide End-User Support
- Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
- Hardware Lab 13: Monitor the System with Cisco Unified RTMT
- Hardware Lab 14: (Optional) Back Up Cisco Unified Communications Manager
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
The primary target audiences for the course are:
- Network administrators and network engineers
- CCNA Collaboration candidates
Secondary audiences are:
- Systems engineers