Course Overview

macOS Support Essentials 10.14 is a three-day course that teaches the best ways to support macOS Mojave users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

CLASS INFORMATION
Price: 
$2,100
Duration: 
3 days
Certification: 
Apple Certified Support Professional (ACSP) certification
Exam: 
macOS Support Essentials 10.14 exam (9L0-852)
  • What you’ll learn:

    • How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
    • macOS Mojave features and functionality, including how to find more information
    • How to prepare for Apple Certified Support Professional (ACSP) 10.14 certification
  • Installation and Configuration
    Update, upgrade, and reinstall macOS Mojave. Set up and configure macOS on an individual Mac. It introduces the command-line interface and macOS Recovery.

    User Accounts
    Manage user accounts, user home folders, macOS security and password changes.

    File Systems and Storage
    Manage file systems, storage, encryption, permissions, and file sharing.

    Data Management
    Use hidden items, shortcuts, file archives, metadata, and Spotlight. Manage system resources and Time Machine.

    Apps and Processes
    Install, manage, and troubleshoot apps. Manage documents.

    Network Configuration
    Manage basic and advanced network settings. Troubleshoot network issues.

    Network Services
    Manage network services, host sharing, and a personal firewall.

    System Management
    Manage printers and scanners. Troubleshoot peripherals, startup, and other system issues.

  • Recommended knowledge:

    • macOS knowledge
    • Basic computer navigation skills
    • People who manage computer networks or computer labs that run macOS
    • People who support Mac users